Return & Exchange Policy – AYRA

At AYRA, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a convenient exchange and return policy.

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Exchange Policy

1. Eligibility

• Items must be unused, unworn, and in their original condition.

• All original tags must be attached.

2. Timeframe

• Exchange requests must be made within 7 business days of receiving your order.

3. Procedure

• To initiate an exchange, please contact our customer support team at:
  📧 ayraparel24@gmail.com

• Our team will guide you through the exchange process.

Important Note:
If you ordered a dress and we delivered the correct size as per your order, but you wish to exchange it for another size or article, a Rs. 500 delivery charge (DC) will be applied.

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Return Policy

1. Eligibility

• Items must be unused and in their original condition.

• All tags must be attached.

2. Timeframe

• Return requests must be made within 7 business days of delivery.

3. Procedure

• Please contact our customer support team at ayraparel24@gmail.com to start the return process.

• We will provide return instructions accordingly.

4. Refunds

• Refunds will be processed within 7 business days after we receive and inspect the returned item.

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Exceptions

• Final Sale Items: Items marked as Final Sale are not eligible for exchange or return.

• Damaged or Altered Items: Items that are worn, damaged, washed, or altered will not be accepted.

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We are always here to assist you and ensure your shopping experience with AYRA is smooth and satisfying.

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